FREQUENTLY ASKED QUESTIONS

Here are some of the most common questions we are asked, but please do contact us if you have any further questions :

1. Can I visit you in the evening, after work?
2. How do I get my skis and board to you for servicing?
3. What are your opening times?
4. What is the difference between an in-resort service and yours?
5. Can you teach me how to service my own skis or board?
6. What do I need to bring for a boot fitting?
7. Can I send skis or a board to you for repair or servicing?

1. Can I visit you in the evening after work?

Yes you can! We like to be flexible with our showroom appointments. Boot fitting can take at least two hours, and a full service of a snowboard or skis one hour, so if you wish to visit us early morning, late evening or at the weekend outside our normal hours, please just get in touch with us and we will try our best to accommodate you and book you in. We also have a late night opening on a Thursday night in the winter season.

2. How do I get my skis and board to you for servicing?

We want to be as flexible as possible when you need to drop in your equipment. So we offer several ways of getting your equipment to us :

DROP OFF AND COLLECT

You can drop your equipment into us for servicing, and then we will contact you when it is ready for collection. Our normal turnaround is within 7 days, but we also do offer a while-you-wait service (We will even make you a brew!). For this do please call in advance so we can clear some workshop time to avoid any delays for you. We can also offer drop-ins out of hours, just give us a call to arrange in advance!

COLLECTION & RETURN SERVICE

We offer a remote service for Full Service jobs only. For an additional £16 we will collect and return your skis/board to you using Fedex Courier.

In order to use the remote service option, secure your skis or snowboard in its bag with plenty of packing (an old blanket works well if bubble wrap isn't handy) and inside the bag please place an A4 sheet of paper with your (from) address and telephone number, and on the reverse our (to) address:

Edge & Wax, Unit 15 Huffwood Park, Partridge Green. West Sussex RH13 8AU.

This is just in case the courier label is removed. Then call us on 01403 713 470. We will arrange the collection on a convenient day between 9-5pm. Once the item(s) are here we will inspect them and contact you to confirm the total cost so you can authorise us to proceed. We will then service your equipment, package it back up safely and contact you to confirm dispatch and arrange payment. We can turn around jobs remotely in as little as 5 days with our priority service but please allow up to 10 days. If you are in a hurry let us know, and we will always do our best to accommodate you!

3. What are your opening times?

OPENING TIMES - WINTER 2011/12

• Monday – 9:00am – 5:00pm
• Tuesday – 9:00am – 5:00pm
• Wednesday – 9:00am – 5:00pm
• Thursday – 9:00am – 7:00pm (Late Night Opening)
• Friday – 9:00am – 5:00pm
• Saturday - 9:00am – 5:00pm
• Sunday - 10:00am – 4:00pm
  

CHRISTMAS HOURS

Please note we will be closed on the following days at Christmas :

• Saturday December 24th – Closed
• Sunday December 25th – Closed
• Monday December 26th – Closed
• Tuesday December 27th – Open 10:00am – 4:00pm
• Wednesday December 28th – Open Normal Hours
• Thursday December 29th - Open Normal Hours
• Friday December 30th - Open Normal Hours
• Saturday December 31st – Closed
• Sunday January 1st – Closed
• Monday January 2nd – Open 10:00am – 4:00pm

Appointments at other times to suit your requirements can also be made. Please contact us to make a booking.

4. What is the difference between an in-resort service and yours?

Many in-resort services are very, very good we should point out. However, from bitter experience many others are not. By offering a personalised service we can we feel get the optimum performance from your equipment, even if edge angles and wax temperatures are of little interest to you. We check that the equipment is tuned to the factory specification, or the customers own personal requirements.

We do this by asking questions. We can ask these questions in a relaxed atmosphere (No hoards of people trying to hire skis!) and we can ask you in English, French, rusty German, Chinese or even sign language when Nikki is in the workshop! We do all waxing by hand with an iron, we don't use waxing tables, they are fast but we feel that a traditional iron gives better wax penetration. There is nothing better than arriving in resort and heading to the bar not the busy rental shop, safe in the knowledge that your skis or board are ready to go straight out of the bag.

5. Can you teach me how to service my own skis or board?

Yes we can! We have a the Ski & Snowboard Technician Training Facility Boot Camp right next door! So yes we can.  Our training centre caters for those wishing to work in the industry in the UK and abroad, or those just wanting to learn more about how to look after their own skis and snowboards.

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6. What do I need to bring for a boot fitting?

For a boot fitting, if you already have some boots bring those, along with your ski or snowboard socks if you have some. As we want to give you a comfortable fit, two things will help - Carefully cut toenails, and also trousers with a baggy leg, as we will need to roll your legs up in order to give you the best fitting possible.

7. Can I send skis or a board to you for repair and servicing?

Yes, we offer a remote service for Full Service jobs only. For an additional £16 we will collect and return your skis/board to you using Fedex Courier.

In order to use the remote service option, secure your skis or snowboard in its bag with plenty of packing (an old blanket works well if bubble wrap isn't handy) and inside the bag please place an A4 sheet of paper with your (from) address and telephone number, and on the reverse our (to) address:

Edge & Wax, Unit 15 Huffwood Park, Partridge Green. West Sussex RH13 8AU.

This is just in case the courier label is removed. Then call us on 01403 713 470. We will arrange the collection on a convenient day between 9-5pm. Once the item(s) are here we will inspect them and contact you to confirm the total cost so you can authorise us to proceed. We will then service your equipment, package it back up safely and contact you to confirm dispatch and arrange payment. We can turn around jobs remotely in as little as 5 days with our priority service but please allow up to 10 days. If you are in a hurry let us know, and we will always do our best to accommodate you!