RETURNS

Here at Edge & Wax we wish you to be 100% satisfied with your purchase. In the unlikely event that you are not, please feel free to return your goods within 28 days of the purchase date for a full refund.

Any item (with the exception of food, videos, DVD’s and software) can be returned to us for any reason provided it is returned unused with its original packaging and a a copy of or the original invoice. Due to the high incidence of fraud we regret that we are unable to offer any refund without a valid copy or original receipt.

We will process any refund using the same method of payment used for the original purchase. Credit & debit card refunds must be made to the card used for the original purchase.

RETURNING YOUR PURCHASE BY POST FOR REFUND OR EXCHANGE

To return your purchase by post please enclose a copy of or the original invoice stating whether you would like a refund, exchange or have a warranty issue. Please provide us with details of why you wish to return your purchase, and if for example you wish to change a size of a product please advise what you wish us to exchange it for.

If you require any advise before returning your item for exchange please contact us and we will do our very best to assist you with your exchange.

It is your responsibility to ensure that the item is returned to us safely, and if the item is being returned for refund or exchange, in a saleable condition in the original packaging and including all contents and tags.

Send your package, well secured, by a recorded delivery method to us:

Returns Department
Edge & Wax
Unit 15-16 Huffwood Trading Park
Partridge Green
West Sussex
RH13 8AU

RETURNING SKIS OR ITEMS OVER £200 IN VALUE

If you wish to return skis then please contact us so that we can arrange a courier collection. Skis must be wrapped to the same standard that they were delivered in, to prevent any damage to the skis. Remember, you are responsible for the safe return of the package!

Please note: Depending on the reasons for returning an item a charge may be incurred for arranging a courier.

These terms do not affect your statutory rights, and if you have any questions regarding returning an item contact us via the "contact us" link on the website or call us on 01403 713470.